WHAT WE COLLECT AND WHY
The primary goals of TIEL VIRTUAL SOLUTIONS in collecting information are to provide and improve our service, to administer your orders, to communicate with you, and to enable users of our service to enjoy and easily navigate it. When you wish to contact us, purchase products or services, or when you join our mailing lists, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you. Personal Information includes, but is not limited to, your name, e-mail address, shipping address, billing address, credit card account number, and telephone number.
1. SITE VISITS
2. WEBSITE AND BLOG COMMENTS
If you choose to add a comment to any posts we have published on our blog, the name and email address you enter with your comment will be saved to our website’s database, along with your computer’s IP address, the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the post seen by the public, although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.
Your comment and its associated personal data will remain on this site until the comment or post is removed from our site. You are able at any time to request that we remove it by contacting us by email. You are further advised to avoid posting any personally identifiable information in the comment itself. We do not allow children under the age of 13 on our site, nor do we knowingly collect any personally identifiable information from any person under the age of 13. If we are informed that personally identifiable information has been collected from a person under the age of 13, we will remove their data from our records.
3. CONTACT FORMS, WEB FORMS, AND EMAIL LINKS
Should you choose to contact us using a contact form, or a web form on our website, the data will be passed to us via email and forwarded to Dubsado, our chosen business management solution for storing our client information. We consider Dubsado to be a third party data processor as described below. Your information will remain within Dubsado’s database for as long as we continue to use that service for business management, or until you specifically request removal from the business management database. You can do this by requesting removal via email.
Should you choose to contact us through a posted email link like this one, the data will be passed to us via email. Our email servers are protected by SMTP encryption, however not all mail servers are secure. We would suggest that you always consider email as an insecure medium and not include personal, confidential or sensitive information within an email.
4. PAYMENT PROCESSING
5. EMAIL LIST
If you choose to sign up for our email list, the name and email address you submit to us will be forwarded to Convertkit, who we use for our email marketing services. We consider Convertkit to be a third party data processor as described below. Your information will remain within Convertkit’s database for as long as we continue to use that service for email marketing, or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. Minors under 13 years of age must obtain parental consent before joining our email newsletter. While your email address remains within the Convertkit database, you will receive regular emails from us about our products and services.
Tiel Virtual Solutions is opposed to SPAM in all of its forms. We will never sell, lease, rent, or otherwise share your information with anyone. You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking on the “unsubscribe” link at the bottom of any broadcast-based e-mail we send, or by emailing us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
6. SOCIAL NETWORKING SITES
Our service may include interfaces that allow you to connect with social networking sites. If you connect to a social networking site through our service, your data may be accessed, used and stored based on your settings on that social networking site. We may access, use and store that information in accordance with this policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable social networking site.
HOW WE USE YOUR DATA
Tiel Virtual Solutions will use information collected for purposes described in this Policy. For example, we may use your information to:
- as necessary to perform the Services and to complete payment transactions
- provide and deliver products and services you request;
- send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- respond to your comments and questions and provide customer service;
- communicate with you about new contests, promotions, rewards, upcoming events, and other news about products and services offered by us and our selected partners; and
- process and deliver contest entries and rewards;
- operate and improve our site, products, and/or services;
- understand you and your preferences to enhance your experience;
- track, collate, and analyze your use of our site, products, and/or services;
- link or combine it with other personal data we get from third parties as indicated below, to help understand your needs and provide you with better service.
OUR WEBSITE SERVER
This website is hosted by Siteground. Their privacy and data protection policy is here.
OUR THIRD PARTY DATA PROCESSORS
Tiel Virtual Solutions will not share your personal data with third parties other than with our trusted partners, to facilitate the primary goals as mentioned above:
These third parties have been carefully chosen and are compliant with the privacy and data protection legislation we are also bound by. For their specific privacy policies, please refer to the links provided above.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Tiel Virtual Solutions will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is:
Tiel Virtual Solutions
PO Box 80011 Tower Lane PO
Airdrie, AB T4B 2V8
DATA PROTECTION OFFICER
Email: info (at) tielvirtualsolutions (dot) com
If you have any questions about these policies, please e-mail us.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tiel Virtual Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.